OpsDesk system is a critical component in the Digital transformation journey. Choosing the right solution that can be deployed seamlessly out of the box that integrates with Infrastructure monitoring, Change management, performance management and Asset Management systems is crucial for a successful transformation.
OpsDesk can be deployed as a Docker Container for a quick and easy setup, Provide analytics and reporting capabilities, intelligent enough to identify systemic issues by tracking incident sources and frequency of incidents, aid organizations to track workload and efficiency of the NOC engineers handling the incidents. To ease the process of identifying root causes and shorten the remedial process, knowledge base could be integrated. OpsDesk is capable not only to perform the traditional helpdesk services of the ticket systems, When integrated with orchestration and configuration management systems could provide automatic remedial services.